Why should I register?
By registering you can access your account by using your email address and a password that you have created. Registering also notifies you of special savings, event, new arrivals,...etc. Sign up today and become a prettywomanaccessory.com member.

How do I register?
Simply click on Register and you will be provided with a direct link that will walk you through the process.

What if I forget my password?
If you ever forget your password, send an email to support@prettywomanaccessory.com with your first and last name, address and telephone number for verification. You may also call us at 1-281-463-8710.

How do I change my password?
Click on Login and then click on "Modify your account". You need to provide your email and old password in order to change your password.

How do I make changes to my account profile?
Click on Login and then click on "Modify your account". You need to provide your email and password in order to change or update your account information.

Item Availability?
We give every effort to keep sufficient stock of all items listed on our site. Occasionally certain products may be sold out. Merchandise availability is not guaranteed. If we are out of stock on an item that you've ordered, it will be reflected on your order total and your shipping confirmation.

What credit cards do you accept?
We accept Visa, Mastercard, American Express, and Discover. Please be sure to enter your correct billing information (first and last name, middle initial, billing address, credit card number, expiration date, and cvv # on the back side of the card)

Do you have a minimum purchase?
No, there is no minimum purchase required.

Do you charge sales tax?
Sales tax will be charged only to State of Texas residents, unless it is for resale. All other recipients of orders shipped to other states are responsible for complying with state and local tax laws.

How can I track my order?
You will receive an order confirmation once your order has been received. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package and a link to the shipping carrier and you may use that tracking number.

How can I modify my order?
Once an order has been placed, we are unable to make any modifications to the order including cancellations.

Where do I contact regarding the website?
You can contact support@prettywomanaccessory.com for any questions or comments about the website.

How will my order be delivered and when should I expect to receive my order?
Orders placed Monday-Thursday before 12:00 A.M. CST will begin processing the next day and will be shipped out within 48 to 72 hours pending availability and credit verification. Please allow 5-7 business days for ground delivery. Any orders placed on Friday, Saturday or Sunday will be processed on the following Tuesday. ALL ORDERS will be GROUND SHIPPING unless otherwise noted. Note that DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, or HOLIDAYS.

**Please note that during the HOLIDAY SEASON orders may take additional time**
***If you have any questions please call our Customer Service at 1-281-463-8710***

Do you ship to Hawaii and Alaska?
Unfortunately, We will not ship to Hawaii, Alaska, Puerto Rico, Guam and the US Virgin Islands.

Where is my order?
Your shipping carrier and tracking number will be emailed to you.

What are the shipping rates?
Our basic ground shipping rates are:

Do you offer any gift wrap or gift box services ?
Currently we do not offer them.

How do I purchase a Gift Certificates/Gift Cards ?
Gift Certificates/Cards are available for purchase online. We offer Gift Certificates/Cards in predetermined dollar amounts. You may add this item to your shopping cart and proceed to checkout for purchase. The Gift Certificate/Card will be sent via Ground Shipping unless noted otherwise.

How can I check my Gift Card balance?
Currently, You can check the balance of your Gift Certificate/Card by contacting us by e-mail at support@prettywomanaccessory.com.

What is your Return Policy?
If you are not satisfied with your purchase, returns and exchanges are accepted only on items that have not been worn or altered and with good condition and all tags attached. Please note that we inspect every single item before packaging to make sure they are in good condition before shipping out, and WE DO NOT ACCEPT RETURNS OR EXCHANGES FOR RHINESTONE ACCESSORIES, EVENING BAGS, AND TIARAS. You may exchange or return merchandise by mail within 14 days of receipt of purchase ONLY WITH A RETURN AUTHORIZATION NUMBER. Please note that we do not refund shipping/handling charges.

What is a return authorization number and where do I get it?
The return authorization number certifies your order return. You may obtain this number through Customer Service at 1-218-463-8710 or by e-mail to us. ONLY WITH THIS NUMBER WILL YOU BE ABLE TO RETURN/EXCHANGE YOUR MERCHANDISE.

Where should I send my return or exchange?
Please send your return or exchange to:

Pretty Woman Accessories, Inc.
Attention : prettywomanaccessory.com
6543-B Hwy. 6 North
Houston, TX 77084

How do I make a return or exchange?
After obtaining a return authorization number, write the number and date you received the RA number on a copy of the original invoice (there is a place for it at the bottom of the invoice). Send the merchandise and invoice in original package. (We recommend that you insure the return packages to pretty woman accessories,inc. This will provide you with recourse on your package, as we cannot accept responsibility for packages we do not ship ourselves.)

When will my credit card be refunded?
Once we received your package, your refund will be processed in the original form of payment within 3-5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

I received an item as a gift. How do I return or exchange it?
If you would like to return your gift, please follow the same guidelines for returning or exchanging regular merchandise. Unfortunately, we can ONLY exchange the item or give you store credit.

How do I create a wholesale account?
If you are not a registered member of Pretty Woman, you must register first.
( In order to process your order as a wholesaler, we need to have a copy of your State Tax Permit and Resale Certificate fax to us at 1-281-463-9198.)

© 2011 Pretty Woman Accessories, Inc. All Rights Reserved.
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